Front Office Reception Manager

Up to £33,000 | Towcester

About The Opportunity

Our client is an award winning leisure venue who offer a wide variety of B2B and B2C events and services.  With sustainability at their core their mission is to become net zero by 2030. Customer service is a the core of their values ensuring every guest receives a seamless experience that they want to repeat time and time again. Due to their continued success we are looking for a dedicated customer service professional to join our clients Front Office Reception Team as Front Office Reception Manager.
You will be tasked with promoting positive employee morale whilst ensuring a high level of commitment and pride within the department that transcends to customers experience with the venue.

Responsibilities

  • Consistently achieve the Front Desk, Porterage, Drivers, Nights, Switchboard, Duty Managers and Concierge service delivery standards
  • Provide a constant point of reference for guests and colleagues whilst displaying a welcoming and knowledgeable, professional demeanour
  • Ensure correct and efficient handling of payments, assisting in running a profitable department, making sure that up selling is maximised and budgets are achieved
  • Provide a comprehensive service that is based on welcome, hospitality, warmth and have a genuine desire to provide personal but not intrusive service through the delivery of high-quality customer service
  • Effectively communicate with the team by holding regular briefing sessions and attending hotel meetings as and when required
  • Check on a daily basis to ensure outstanding balances are kept to a minimum and that any billing queries or guests who depart with outstanding balance are followed up with
  • Be the Front Office representative for Health & Safety and attend regular meetings as set by the company reporting back to the general manager with any updates and concerns
  • Implement a training plan for all staff, ensuring that all training is signed off and training records are kept up to date.

About You

  • As the ideal candidate you will have 3 years of experience working within a reception/front office capacity ideally within a hotel or leisure venue.
  • Previous experience managing and leading a small team
  • Natural ability to deliver exceptional levels of customer service.
  • Due to the location of the role you will need your own transport.

Salary

As the role is situated within a busy hotel environment the hours of work can vary and will include some weekends, late evenings, and holiday periods.
Competitive salary of up to £33,000

Extra Information

  • Free / discounted Golf & Leisure membership*
  • Free staff meal on duty
  • Cashback on essential healthcare
  • Employee awards
  • Enhanced pension contributions
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